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Refurbished parts may be used to repair the goods. In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. We will not be responsible for any data loss. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. We may provide you with an indicative fee, which may vary due to reasons beyond our control. You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description. Goods returned for repair will be assessed and/or repaired within a reasonable time. If any goods cannot be easily returned to us due to their size, the fault or because they have been affixed or installed in your premises, please contact us and we will arrange an inspection to assess the goods. Goods must be returned within a reasonable time. This may include inspecting the goods, arranging for the goods to be repaired, or providing you with a replacement. You may visit Len Wallis Audio and a staff member will assist you with any return or repair.

Where Len Wallis Audio considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Len Wallis Audio will be at our cost. Refunds will be normally be processed within five (5) days. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. Len Wallis Audio will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you. If any goods arrive damaged, please contact us as soon as possible. Any item that is returned for reason of change of mind more than 14 days after delivery or purchase from the store.Ĭonsumer Guarantees and Your Rights under the Australian Consumer Law.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.There are certain situations where only partial refunds are granted (if applicable).Please do not send your purchase back to the original manufacturer.We require a receipt or proof of purchase.

Created heos account on denon can't login to heos app